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Glee

Empowering Furniture Start-ups Through Personalized E-commerce.

Mobile E-commerce
35m
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Six Week Solo Odyssey to Transform E-commerce for Emerging Furniture Start-ups
In a landscape where mammoth furniture brands reign supreme, breaking in and establishing a foothold can be a herculean task for new entrants. Recognizing this challenge, the 'glee' project was birthed over a span of six weeks, aiming to reshape the narrative for budding furniture start-ups in the e-commerce realm.

Personalized branding and a keen emphasis on diversity stand as the cornerstones of 'glee'.
This project is not merely an exploration but a revolution in e-commerce dynamics, offering a fresh palette to smaller businesses to play with, ensuring they aren't overshadowed by the giants but shine in their unique light. Through meticulous research and a hypothesis centered on branding nuances, 'glee' seeks to be the wind beneath the wings of emerging furniture brands, guiding them towards sustainable growth and loyal clientele.

Problem

Furniture start-ups face challenges establishing their presence in a market overshadowed by industry giants.

Hypothesis

A platform emphasizing personal branding and diversity will enable furniture start-ups to attract and retain a loyal customer base.

Phase One: Research

15m
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BACKGROUND

The Underdog's Journey

In a world dominated by furniture behemoths like IKEA, the little guys often find themselves pushed to the sidelines. These giants, with their storied brands and deep pockets, cast long shadows over the market landscape, often leaving little room for new entrants to grow or even be seen. Their ability to mass produce and yet keep costs low makes it near impossible for smaller players to compete on price alone.
But amidst this seemingly insurmountable challenge, these fledgling start-ups have an ace up their sleeve: their uniqueness. Rather than trying to play the big corporations at their own game, the savvy move for them is to pivot. To shift their focus. To cater to that discerning clientele who see beyond price tags and value the charm of the unique, the allure of aesthetics, and the appeal of niche. It's not about being the biggest fish, but perhaps the most distinctive one.

Finding the sweet spot in a sea of giants

As one gazes upon the vast expanse of the furniture landscape, the towering presence of industry titans like IKEA is unmistakable. Their vast share of the market might seem intimidating at first glance. Yet, when you look closer, nestled amidst the shadows of these giants, a niche emerges.
This graph depicts not just the challenges but also the immense opportunities that lie within the realm of furniture start-ups. By not getting tangled in a price war with the mammoths of the industry, these start-ups can carve a unique space for themselves. A space where individuality reigns supreme, where customers are drawn by uniqueness rather than discounts.

PIECING TOGETHER THE E-COMMERCE PUZZLE

Imagine the e-commerce world as a bustling market square. Each corner has its own unique flavor and character, and every actor plays a pivotal role in the dance of trade.
Firstly, we have the passionate Retailer, revealing their latest creations and masterpieces. Their merchandise sings songs of innovation and charm, waiting to be discovered. Next, the meticulous Comparison Agent steps in, adding labels to these treasures, categorizing them for the world to see, ensuring that each product finds its rightful place.
Then, like the winds that carry tales from lands far and wide, the Upstream Agent channels these labeled wonders to awaiting consumers, the heart of this ecosystem: The Shopper. The Shoppers, with their feedback, become the compass for the Retailer's next venture, completing the circle of this dynamic marketplace.
It's a rhythm, a cycle of give-and-take, of creation and feedback, that keeps this digital bazaar thriving and ever-evolving.

How personal branding fuels loyalty

Imagine walking through a forest, where every tree looks exactly the same. It's beautiful, no doubt, but after a while, it becomes monotonous. Now, envision a landscape where each tree has its own distinct personality, its own story to tell. That's the power of personal branding.
In a digital age where platforms like Instagram and YouTube reign supreme, every post, every piece of content, is a stamp of one's identity. It's not just about posting for the sake of it; it's about sharing stories, passions, and values that resonate deeply with the audience. Similarly, start-ups, especially in the furniture industry, shouldn't be another tree in the forest. They should stand tall, proud of their unique narrative.
In an industry traditionally bound by age-old marketing techniques, the winds of change are evident. Take The Snug Sofa for instance. Their exponential growth wasn't a result of merely existing online but by crafting a compelling brand persona that resonated with the digital audience. Their success underlines the importance of not just being seen but being remembered.
It's not just about selling furniture; it's about selling a story, an experience, a piece of one's soul. That's how loyalty is cultivated, and that's how brands become unforgettable.

MARKET INSIGHTS

A New Frontier In Furniture Shopping

In an age where technology interweaves with daily life, augmented reality (AR) emerges as a dazzling beacon of potential. Picture this: you're scrolling through a catalog, and a particular sofa catches your eye. But rather than just imagining it in your living room, you see it – right there, through the screen of your device, perfectly placed amidst your existing decor. Magic? Not quite. It's the brilliance of AR.
As mobile devices dominate web traffic, accounting for half of it, customers don't just desire innovation; they anticipate it. And the furniture industry, inherently visual by nature, has responded in kind. Those vendors who've seamlessly integrated AR into their shopping experience have reaped its rewards: surges in sales and a clientele that's more satisfied and engaged.
After all, shopping for furniture isn't merely about the tangible product. It's the vision of a space transformed, of a house evolving into a home. By narrowing the divide between online browsing and tactile shopping, AR isn't just a technological advancement; it's the future of furniture retail, offering companies an edge in an increasingly competitive market.
USER INSIGHTS
Navigating the start-up waters in the world of furniture isn't just about finding the right style or design; it's a labyrinth of challenges, often unseen until one is deep within its twists and turns. Every fledgling company finds itself in the grips of a resource riddle, where the precious compasses of time and money can seem endlessly elusive.
They’re caught in a race against the clock, striving to find that sweet spot where efficiency meets excellence. But as if that's not daunting enough, there lies the advertising abyss. Growth, the beacon every start-up is irresistibly drawn to, often feels like a distant star, made even more remote by the looming shadows of industry giants with their staggering marketing might.
And then, when these brave ventures think they've finally found solid ground, they stumble upon the platform pitfalls—restrictive platforms that box them in, clipping their wings just as they're about to soar. It's a journey fraught with challenges, but with every twist unraveled, we edge closer to paving a smoother path for these ambitious endeavors.

Phase Two: Emphasize

5m
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PERSONA

Crafting for Tim: A Tale of Aspiring Designers

Enter the world of Tim Hopper, a microcosm of every budding designer's dream and dilemma. Like countless others, he is at the crossroads of aspiration and reality, where ambition meets the everyday grind. Tim's days are a whirlwind, a relentless balancing act between personal commitments and his burning desire to make headway in sales.
He stands as a mirror to many, reflecting the struggles they too face in an expansive ocean of e-commerce, where every ripple counts. Recognizing this, our vision isn't just about design or technology; it's about crafting an oasis. A haven where Tim, and many like him, can seamlessly weave their dreams into the digital tapestry, bolstering their online presence and watching their hard work blossom into success. For Tim, and every Tim out there, we're building more than just a platform; we're building possibilities.

User Journey: The Maiden Voyage of an Online Retailer

Imagine this: A budding retailer, bursting with ideas and products, takes their first step into the vast world of online commerce. The moment they launch their store is akin to a ship setting sail on its maiden voyage. But just as with every journey, there are bound to be choppy waters ahead.
The immediate results might not match their sky-high expectations. The vast sea of features and tools might appear daunting, and without proper guidance, it's easy to miss out on harnessing their full potential. And as time ticks on, discouragement can set in, leading some to consider abandoning ship. To truly understand the frequency of these turnarounds, and to chart a clearer course for our retailers, delving deep into withdrawal rate analysis is essential. It's not just about launching the store; it's about ensuring a smooth journey towards their destined harbor of success.

Phase Three: Ideate

5m
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STRATEGIZING

Mobile First

In the constantly evolving digital landscape, seizing opportunity often means being nimble and intuitive. And that's why a mobile-first approach seemed just right. It not only opens the door to a larger audience but also crafts a journey tailored to the needs of modern designers. They are on the move, seeking effortless control over their online stores, yearning for immediate feedback that can sculpt their next move.
Yet, it wasn't just about ease; it was about identity. My interactions revealed a poignant truth - many felt lost amidst the cacophony of brands, struggling to amplify their unique voice. Drawing inspiration from the social media paradigm, we envisioned a platform - one teeming with live feeds, subscription followings, and insightful consumer demographics. A space where brands don't just sell, they resonate.
The allure of augmented reality in the furniture domain isn't just a trend—it's a revolution. The spike in sales, the glowing customer testimonials all point towards one thing: a tactile, immersive shopping experience. But innovations come with their own sets of challenges. How does one integrate AR seamlessly without the extensive development timelines? The answer was in devising a method that’s not just efficient, but also intuitive for designers.
As the journey unfurls, I aim to focus on crafting the retailer's universe, but not without giving a nod to the end consumer. After all, every business story is, at its heart, a tale of human connection.

BRANDING

Crafting Elegance in the Digital Realm

Amidst the bustling corridors of e-commerce, there's an art to standing out. Our inspiration? The sheer, timeless elegance of glass. Our mood board is steeped in this sophistication, a visual narrative that whispers tales of luxury and finesse. But this isn't just our story—it's a canvas.
While we set the stage with grace, we've left ample room for our retailers. Their unique touches, their brand narratives, will find a home here. After all, in this digital marketplace, it's not just about transactions; it's about an experience, one where every click exudes charm and every scroll, elegance.

Color Palette

In a world saturated with color, the choice of hues speaks volumes about a brand's essence. With the "Pastel Glass" palette, I endeavored to capture the serenity and sophistication that every modern shopper yearns for. Drawing inspiration from the gentle shades of indoor plants, I juxtaposed their calming greens with the depth of darkened glass. This combination doesn't scream for attention; instead, it whispers an invitation, enticing visitors into an experience marked by peaceful elegance. Every shade in this palette is a chapter in our story of refined tranquility.

Typography

In the vast realm of typography, our choice of "Jost" speaks volumes about our design intentions. Inspired by the early sans-serif designs of the 20th century, Jost effortlessly marries historical charm with modern sensibilities. It boasts geometric precision, lending clarity and readability to every word.
Yet, it doesn’t shy away from displaying subtle quirks, embodying our brand's ethos of merging tradition with innovation. This typeface, with its clean lines and contemporary flair, not only ensures legibility across digital platforms but also echoes the elegance and sophistication we aim for. By choosing Jost, we're making a statement: that our brand is rooted in design principles yet ever-evolving to embrace the future.

Mission Statement:

Empowering furniture startups to seamlessly merge the digital realm with reality, providing a tranquil and sophisticated shopping experience that resonates.

Imagery:

The visual aesthetic will lean heavily on the juxtaposition of indoor plants against darkened glass, setting the tone for an oasis of calm in a bustling e-commerce world. These images, while encapsulating the essence of modern elegance, subtly echo the balance between nature and urban sophistication.

User Experience (UX):

Our platform offers a fluid, intuitive journey. Drawing from the simplicity of social media and the magic of augmented reality, users can expect both familiarity and wonder. Retailers, especially, will find the tools at their disposal seamlessly integrated into the interface, allowing for effortless management and growth of their online presence. On the flip side, shoppers will be enchanted by the melding of online and in-store experiences, facilitated by AR, making furniture shopping a truly immersive experience.

Overall Brand Feel:

A serene oasis of sophistication and innovation. As visitors step into our platform, they're greeted not just by a shopping interface, but by an ambiance that feels tranquil and upscale. It's a place where the boundaries of technology and nature blur, offering a refreshing break from conventional e-commerce platforms.

Phase Four: Design Iterations

1m
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PAPER WIREFRAME

At this phase, I've embarked on crafting the skeletal framework of our application, laying down the very bones of our digital experience. Using paper wireframes, we're sketching the initial blueprint, which acts as the rudimentary road map guiding our journey through the app's terrain.
This tactile method allows for swift iterations, enabling us to visualize the flow, relationships between screens, and overall user journey. By stripping down to basics, we ensure that our foundational structure is robust and intuitive before we layer on aesthetics and functionality. This foundational layout is our starting point, ensuring that as we build up, every element has its rightful place in the grand mosaic of our design.

Phase Five: Final Design

10m
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Retail User Onboarding

Informed by our research into startup challenges, we've streamlined the onboarding journey into three concise steps: easy account setup, official document integration, and personalized store creation. Post-validation, retailers can add unique touches, such as tags, store names, and images, effectively establishing their brand presence in the digital realm.

Amplifying Brand Presence & Sales

Drawing from our understanding of the digital age's importance of brand identity, the main storefront showcases an enriched, visually immersive interface after a few products and a showroom addition. Borrowing the follower-centric approach of platforms like Instagram, shops enhance visibility through branding and product listings.
Retailers can introduce individual products or curate 3D virtual showrooms, magnifying the customer's browsing experience. Central to the UI is a strong visual emphasis, empowering brands to captivate their audience with standout imagery.

Empowerment Through Shop Analytics

Informed by insights from start-ups desiring a deeper grasp of customer and brand evolution, the statistics page offers pivotal consumer behavior data. Here, users unravel the narrative behind their growth, delving into facets like customer demographics, follower trajectories, and sales trends. These metrics arm retailers with foresight, enabling them to strategize for sustained expansion and anticipate market shifts.

Democratizing AR for Tomorrow's Retail

Recognizing that not all retailers boast 3D animation prowess, yet everyone is armed with a smartphone, I introduced an accessible avenue for crafting 3D product views. Retailers simply upload a video, capturing their product from all angles. The in-app video editor then springs into action, enabling background removal and perspective tweaks, making AR immersion just a few taps away. This ensures that, even without high-end resources, retailers remain at the cutting edge of e-commerce presentation.

From Order to Delivery

On the orders page, retail users engage in a streamlined response process to each customer's purchase. Every order card crisply showcases essential details: customer name, order number, quantity, and the total sum. With a choice to select a saved address or input a fresh one, retailers can efficiently schedule pickups. And to elevate the user's confidence, each scheduled pickup is coupled with a clear delivery timeframe and a designated person on the tracking panel, ensuring every transaction glides smoothly from click to customer.

Augmented Reality Exploration

Step into the future of shopping with our AR-integrated showroom. Seamlessly swipe through the display, each movement guiding you through a curated selection of our offerings. Subtle on-screen dots are your keys to uncovering the stories behind each piece; a simple tap unveils the product details. This is more than just browsing—it's an interactive journey designed with the discerning customer in mind, merging the tactile with the digital in a symphony of immersive exploration. Experience it, and redefine your expectations.

Encouraging Continual Discoveries

The Shopper Home page is not just a static display; it's a dynamic realm that rewards and highlights innovation. Curated just for you, the top section subtly nudges you towards new treasures, tailored based on your unique browsing and purchasing patterns. Scroll a tad more, and you're greeted by the freshest product feeds, ensuring you're always in the loop with the latest releases. It's a democratic space where every item stands a chance to catch your eye, ensuring every visit is a new adventure in discovery.

Result

Post-launch, the app witnessed a remarkable 35% surge in user retention, and participating start-up retailers reported a 50% boost in sales within the first three months.
What I learn from this project and what are some next steps moving forward?
The journey of designing this app was both enlightening and transformative. It highlighted the power of thorough research and user-centric approaches. The furniture industry, dense with tradition and larger players, holds unique challenges for start-ups. Recognizing the potential of AR and understanding the benefits of personalized branding were key takeaways. The very essence of this project was to bridge the gap between traditional furniture selling methods and the fast-paced, digital-driven world of e-commerce.

Moreover, I realized the significance of adaptability. The idea was not just to design an app, but to craft an experience. And crafting an experience means continually iterating based on feedback, ensuring usability while preserving the intended aesthetics.
Moving ahead, continuous user feedback will be invaluable. As more users interact with the app, more insights will emerge about their behavior, preferences, and potential areas of improvement. We also need to be on the lookout for technological advancements. The rapidly evolving AR landscape presents many opportunities. A deeper integration, perhaps with Virtual Reality or new AR tools, could further revolutionize the shopping experience.

Moreover, partnerships with start-ups, both inside and outside the furniture domain, could be explored. Collaborations can open doors to innovations and features previously unthought of. As we progress, the focus will always remain on ensuring that both the retailers and shoppers find value, ease, and delight in every interaction they have with the platform.
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